Terms and Conditions

Welcome to Gina Utensils! By placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. Payment Terms

• All purchases are made through Cash on Delivery (COD) only.
• Payment must be made in full at the time of delivery.
• Customers are required to provide the exact amount as our delivery personnel may not carry change.

2. Order Process

• Orders can be placed via our website or through our authorized communication channels.
• Accurate personal details, including name, phone number, and delivery address, are mandatory to process your order.
• Once an order is confirmed, it cannot be canceled or modified unless exceptional circumstances apply.

3. Delivery

• We aim to deliver your order within the estimated timeframe provided during checkout.
• Delivery times may vary due to factors beyond our control, such as weather or logistical delays.
• If delivery attempts fail due to incorrect address or inability to receive the order, the customer may be charged for re-delivery.

4. Product Warranty and Returns

• Products are inspected for quality before delivery.
• If you receive a damaged or defective item, notify us within 48 hours of delivery.
• Returns or replacements are subject to our evaluation, and items must be returned in their original packaging.
• Refunds are not available, but exchanges may be offered based on the nature of the issue.

5. Pricing and Availability

• All prices are listed in [your currency] and include applicable taxes unless stated otherwise.
• Prices and product availability are subject to change without prior notice.
• In case of a pricing error, we reserve the right to cancel or adjust orders accordingly.

6. Customer Responsibilities

• Ensure someone is available to receive the delivery at the provided address.
• Provide accurate and truthful information to facilitate order fulfillment.
• Treat delivery personnel respectfully during transactions.

7. Limitation of Liability

Gina Utensils is not liable for:

• Delays caused by third-party services or unforeseen circumstances.
• Losses incurred due to incorrect information provided by the customer.
• Minor differences in product appearance compared to images on our website.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website and effective immediately upon posting.

10. Contact Us

For any questions or concerns, please contact us at: [email protected]