Return and Refund Policy

At Gina Utensils, we strive to provide high-quality kitchen appliances and ensure customer satisfaction. Please read our Return and Refund Policy carefully to understand the terms and conditions for returns and exchanges.

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1. Eligibility for Returns

• Returns are only accepted for items that are damaged, defective, or incorrect upon delivery.
• To be eligible for a return, items must:
  • Be in their original packaging.
  • Be unused and in the same condition as received.

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2. Timeframe for Returns

• Customers must notify us of any issue within 48 hours of receiving the product.
• Requests made after this timeframe will not be accepted.

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3. Process for Returns

• To initiate a return, contact our support team
• Provide your order details, a description of the issue, and, if possible, photos of the damaged or defective item.
• Upon approval, our team will arrange for a return pickup or provide instructions for returning the item.

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4. Refunds and Exchanges

• Refunds: As we operate on a Cash on Delivery basis, refunds will be in cash.
• Exchanges:
  • Damaged, defective, or incorrect items will be replaced with the same or similar item at no additional cost.
  • Exchanges are subject to product availability. If a replacement is not available, store credit may be issued for future purchases.

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5. Items Not Eligible for Returns

• Items that are damaged due to misuse or mishandling by the customer.
• Products reported after the 48-hour return window.
• Items not in their original condition or missing parts.

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6. Shipping Costs for Returns

• Gina Utensils will cover return shipping costs for approved claims of damaged, defective, or incorrect items.
• Customers may be responsible for shipping costs if the return does not meet our eligibility criteria.

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7. Contact Us

For any questions or to initiate a return, please contact: [email protected]