Customer Information

What is the return policy for ginautensils.com?

We offer a 30-day return policy for all kitchen appliances purchased on our website. Please see our Returns page for more information on how to initiate a return.

Do you offer warranty on your kitchen appliances?

Yes, we offer a 1-year warranty on all our kitchen appliances. For more details on our warranty policy, please visit our Warranty page.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or through the carriers website.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our Shipping page for more information on international shipping rates and delivery times.

Are your kitchen appliances energy-efficient?

Yes, our kitchen appliances are designed to be energy-efficient to help you save on your electricity bills. Look for the ENERGY STAR label on select products for added energy savings.

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